“The insurance company should be calling you sometime tonight, and they’ll ship the replacement phone in the morning. You should have it by Tuesday.” The lady at Verizon Wireless looked at me, sounding all too annoyed by the situation. She wasn’t the only one. As I’d find out in the coming days, you don’t know how good you have it until it’s gone. You also don’t know you have a problem until you have to confront it directly.  Continue reading →